Help Topics

Orders and Returns

• Can I return clearance or sale items?
• Edit Your Shipping Address Post-Purchase
• How Do I Submit Photos for a Warranty Claim
• How do I exchange an item?
• Is there a time limit on returns?

Customer Service

• Unable to add items to cart
• What do I do if I suspect fraudulent activity?
• Shipping and Delivery Options
• Missing Packages
• Online Returns
• In-Store Returns

See all 7 articles

Size Charts

• Men's Shoes
• Men's Bottoms
• Men's Tops
• Aerie Swim
• Aerie Undies
• Aerie Bras

See all 9 articles

Real Rewards

• How many points do I earn with the Real Rewards program?
• How do I get points for my purchases?
• How do I cancel my Real Rewards program membership?
• Why is my email address required in order to participate in the Real Rewards program?
• How can I join the Real Rewards program?
• What is Real Rewards?

FAQ

• Troubleshooting the AEO App: A Comprehensive Guide
• What is the difference between a gift card and an AEO Merchandise return card?
• Pricing, Taxes & Duties
• How do I file a warranty claim?
• How do I publish my content in other languages?
• What are these sections and articles doing here?

Announcements

• Welcome to your Help Center!