Patrick Aloia

If you’re in “my cart” on our site or shopping app and can’t add any styles, try refreshing the page. You can also live chat with us online or via FB Messenger for further assistance.  

If you suspect fraudulent activity on your account and/or have concerns about a call you receive from someone claiming to be from AEO regarding your purchase/return, do not provide them with any in...

Merchandise return cards are not traditional gift cards. They must be redeemed for merchandise only, and cannot be cashed out.Merchandise return cards can be loaded for any amount, whereas gift car...

Yes! With proof of purchase, you will be refunded the amount you purchased the item for. Items marked Final Sale cannot be returned or exchanged.

Currently, orders may take 3-5 business days to arrive. Orders shipping to APO/FPO/DPO, Alaska, Puerto Rico, Hawaii and P.O. Box addresses may take 3-7 business days.Standard shipping must be used ...

Because we have stores in all 50 states, all state tax laws apply to your American Eagle Outfitters order. American Eagle Outfitters follows the guidelines for each state as they pertain to your or...

Be sure to check around your house and mailbox, or ask your neighbors if they received it for you. There's also a chance it was marked ‘Delivered’ before it was dropped off. If your package still h...

If you were signed into your account when you placed your order, you have up to one hour to edit your shipping address. Please note that ShopRunner, Overnight, and Second Day shipping orders cannot...

At American Eagle, we stand behind the quality of our products and want every purchase to be a positive experience. All products have a 2-year warranty against manufacturing and material defects (o...

For each garment in your warranty claim, we ask that you send at least two images of the defect area.  Feel free to attach more than two – taking photos from different angles.  In addition, we ask ...